ABOUT
Collections Specialist
As a Collections Specialist at the Internal Revenue Service (IRS), I leverage my background in cybersecurity and fraud investigation to safeguard sensitive financial information, protect taxpayer data, and prevent fraudulent activities. With a strong foundation in both compliance and security, I am committed to ensuring the integrity and resilience of financial systems.
Entrepreneur
Beyond my federal role, I am the Founder of Atlast Technology, which was developed in 2024. Atlast Technology specializes in digital business solutions, including digital marketing, website development, and administration. Our services include operations optimization, product distribution, and comprehensive supply chain management with a mission to empower SMEs. Our vision is to build a legacy of innovation and reliability by delivering tailored solutions that help businesses grow, engage customers, and thrive in the digital era.
SKILLS
Areas of Expertise
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Bilingual
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Management Information System
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System & Financial Audits
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Networking Security
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Computer Forensics
June 2022 – Present
Collections Specialist /
Internal Revenue Service
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Managed a portfolio of customer accounts to ensure timely payment of outstanding balances.
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Contacted clients via phone, email, and written correspondence to collect overdue accounts while maintaining professionalism and compliance.
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Negotiated payment arrangements and settlement plans based on customer financial situations.
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Monitored aging reports and prioritized collection efforts to reduce delinquency rates.
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Resolved billing discrepancies by collaborating with internal departments such as billing, customer service, and finance.
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Maintained accurate and up-to-date records of all collection activities in the system.
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Ensured compliance with company policies and applicable collection laws and regulations.
WORK EXPERIENCE
EDUCATION
Master of System Information & Fraud Investigations
EDP University of Puerto Rico, Inn. San Juan, P.R. / Graduated: 2021
Bachelor of Arts in Criminal Justice
Colegio Universitario de San Juan. San Juan, P.R. / Graduated:2018
Associate of Cybersecurity
Columbia Central University. Caguas, P.R. /
Graduated:Present
CERTIFICATIONS
Dark Web, Anonymity, and Cryptocurrency
E-commerce Platform Development
One of my next Project consist in develop an online store, where customers can find home and household essentials at a competitive price.
Real-Time Service Application
Currently I'm developing an app for my current business where customers can subscribe to any of the service provided, book appointments and follow up on a blog where can keep up to day with the more recent trends.
Professional Affiliates
As part of my professional growth, I participate as a member of The National Society of Leadership and Success.
PROJECTS
info@coralnbautistaliz.com